Support

We're here to help

Most questions are answered in the docs. For anything else, reach out — we respond to support requests within two business days.

Contact

Email [email protected]. Please include the product you're using (Recall or Outlook MCP), your operating system, and — if it's a licensing question — the email on your account.

Please do not send us copies of the documents or mail you're indexing. We never need your content to resolve a licensing or billing issue, and by design we have nowhere to put it.

Self-service

• Documentation — installation, quickstart, per-product guides
• Your account — licenses, devices, billing, key retrieval
• Pricing & plans

Billing & refunds

Subscription changes and invoices are self-service from your account. See our refund policy for eligibility and how to request a refund.